Refund Policy
Status: Commercial Staging Framework • Subject to Merchant Account Activation Terms
1. Policy Status & Scope
Because VizWriting is in technical preview for vizwriting.top, no live financial transactions or recurring billing subscriptions are currently active. When payment gateways are officially launched, a finalized, binding refund policy will be enacted.
2. Proposed Refund Review Principles
Under our proposed commercial framework, subscribers may request a billing review under the following circumstances:
- Technical Non-Delivery: Inability to generate valid M3U or Xtream Codes access within 24 hours of verified payment.
- Persistent Incompatibility: Where a confirmed supported device cannot establish connection despite technical support assistance.
3. Technical Resolution First Step
Over 90% of streaming playback issues are caused by ISP packet throttling, Wi-Fi interference, or local hardware decoder settings. Before submitting a dispute, we request that clients: See how getting started works
- Reboot their internet modem/router and streaming device.
- Test hardware decoding vs. software decoding in player preferences.
- Contact our WhatsApp support for node diagnostics.
4. Submission Instructions
Refund requests under a future live system should be sent on WhatsApp with your order reference number, device model, and issue summary.